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COVID-19 Updates

RECENT UPDATES:

3.17.20

In accordance with the recent proclamation from the Governor’s office, we will be closing our building to the public until further notice. UNItix box offices located within the Gallagher Bluedorn and the McLeod Center will also be closing.

To reach UNItix with any questions you may call 319-273-4849 or email tickets@uni.edu. We will do our best to get back to you in a timely manner. 

Once again, we appreciate your patience as we work through this together. Please check our website and social media accounts for information as well as some entertainment through this challenging time.

3.16.20

Dear Patrons,

The safety of our visitors, artists, volunteers and employees is of the utmost importance to us. As a public and community gathering space, we are mindful of the role we play in social distancing practices to help reduce the spread of the coronavirus and limit exposure to our community. 

As such, we are immediately suspending all public events at the Gallagher Bluedorn through April 6, pending the situation at that time. 

The following events have officially been postponed, and we are working on new dates:

  • Tuesday, March 31 - Beautiful - The Carole King Musical

  • Wednesday, April 1 - Beautiful - The Carole King Musical

The following events are still scheduled; however, please stay tuned for possible changes:

  • Sunday, April 26 - Erth’s Prehistoric Aquarium Adventure

  • Friday, May 1 - STOMP

  • Saturday, May 2 - STOMP

If you have tickets to one of the postponed public events, we ask that you await the announcement of new dates before making a decision about exchanging or refunding your ticket. We will contact ticket holders by email with more information when shows are rescheduled. We ask for your patience as we work with our partners on their plans regarding rescheduled performance dates, cancellations or refunds. 

This is a tremendously uncertain period of time for many organizations. As an arts organization that relies on people coming together, we, too, feel that uncertainty. This year we will begin celebrating 20 years of the Gallagher Bluedorn in the community. We will come together as a community through these trying times. We greatly appreciate any patron who donates the cost of their ticket rather than taking a refund. We certainly understand if that is not financially possible. 

We thank you for your continued support. 

For the most up-to-date information about upcoming events, please keep visiting gbpac.com. 

FAQ

Please see below regarding the cancellation, rescheduling, and postponement of events scheduled to take place at the Gallagher Bluedorn. 

What happens if I have tickets to an affected performance? 

If you have tickets to one of the postponed public events, we ask that you await the announcement of new dates before making a decision about exchanging or refunding your ticket. We will contact ticket holders by email with more information when shows are rescheduled. We ask for your patience as we work with our partners on their plans regarding rescheduled performance dates, cancellations or refunds. 

How will I know if a performance is canceled, rescheduled or postponed? 

In the event of a cancellation, the event will be clearly marked as canceled on gbpac.com, and tickets will no longer be available for purchase online or through UNItix. 

What about performances after April 6? 

As this is a developing situation, we will be canceling and rescheduling events as necessary based on recommendations from the University of Northern Iowa, State of Iowa, State and County Public Health Departments, tour cancellations, and artist cancellations.

How do I process my refund, exchange or donation? 

In order to process your refund, exchange or donation, or if you have any questions regarding a specific event, please contact UNItix at 319-273-4849. We will process requests during box office hours beginning directly after the announcement of the cancellation(s). In the event that the campus closes, the box offices will also close. To reach UNItix during closure, please email tickets@uni.edu and we will do our best to get back to you in a timely manner.   The box office will reach out to you with your options once we re-open after the closure.

Box Office Hours: 

All UNItix box offices are currently closed to the public until further notice.

To reach UNItix during this closure, please email tickets@uni.edu and we will do our best to get back to you in a timely manner.

How much time do I have to process my refund, exchange or donation?

There is no deadline for refunds, exchanges or donations. You do not need to call immediately to process your refund. We may experience a high volume of calls in the first few days after the announcement of cancellations. To save time on the phone, we suggest waiting a few days before calling to process your request. 

What if I didn’t purchase my tickets directly from UNItix? 

UNItix and Gallagher Bluedorn can only accommodate patrons who purchased tickets through our website or UNItix offices. In the case that you purchased your tickets from a reseller, you must contact their customer service department to inquire about their refund and exchange policy.

As you know, University of Northern Iowa officials are closely monitoring updates related to COVID-19 (Coronavirus), and our top priority is the health and safety of our audience members, performers, staff, and volunteers. More information regarding the university’s overall efforts related to the virus can be found here https://prepare.uni.edu/.

Ways you can help:

Stay up to date with official information and recommendations. For more information on COVID-19, including actions you can personally take to help reduce the spread of respiratory diseases, visit the Centers for Disease Control and Prevention (CDC) website and the World Health Organization website.

If seeking a refund, or have questions relating to your tickets, rather than doing so in person, please call UNItix at 319-273-4849.

We appreciate your patience and understanding.